02.01.2010
Microsoft Global Strategic Alliance
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03.12.2009
Aspect Unified Communications Deployment Wins 2009 InfoWorld 100 Honors for Industry's Top IT Projects
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01.09.2009
Aspect Leads North American Workforce Management Market According to Frost & Sullivan
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Products & Solutions

Ninzi-Connect offers products and professional services that include:

• Automatic call distribution (ACD) systems for inbound call automation.
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• Outbound automation systems for predictive, progressive and preview dialing.
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• Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting.
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• Voice and screen recording systems for compliance and legal purposes.
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• Quality management systems for customer service improvement and training.
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• Interactive voice response systems (IVR) for voice interaction, automation and self-service delivery.
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• Call handling optimisation and analytics to improve operational and agent efficiency.
• Computer telephony integration (CTI)
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• Outbound integration
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• Multi - media integration
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