Aspect Software, Inc. is now the world’s largest
company solely focused on Internet Protocol (IP) and
traditional voice-based products and services for
customer service, collections, sales and telemarketing
business processes. Each day, Aspect Software powers
more than 125 million customer-company interactions at
thousands of in-house and outsourced contact centers
around the globe. Its robust, market-leading product
portfolio includes automatic call distributors (ACDs),
dialers, voice portals and computer telephony
integration (CTI). The company’s leading Contact Center
Performance Optimization product line provides workforce
management, quality management, performance management
and interaction optimization applications. And, its
pioneering Unified IP Contact Center product line
delivers a comprehensive, multichannel solution.
www.aspect.com
NICE Systems Ltd. (NASDAQ: NICE) is the leading
provider of Insight from Interactions™ solutions, based
on advanced analytics of unstructured multimedia content
- from telephony, Web, radio and video communications.
NICE is revolutionizing VoIP interactions management
with state-of-the-art solutions for IP contact centers,
branches, and command and control centers. NICE’s
solutions are changing the way organizations make
decisions, helping them improve business and operational
performance, address security threats and be proactive.
www.nice.com
Intervoice, Inc. (NASDAQ: INTV) provides leading
enterprises and network operators with the platform,
software, applications and services necessary to
optimize the customer experience through voice
automation solutions. Intervoice Media Exchange, the
open, standards-based Intervoice product suite, offers
unparalleled flexibility for advanced multi-media
messaging, portal, IVR and payment applications.
The Company is focused on the enterprise and network
markets, providing solutions that improve operational
efficiencies, drive revenue and increase customer
satisfaction and loyalty. Building on more than 20 years
of systems integration and service delivery experience,
the Professional Services Agility Suite from Intervoice
is designed to provide proven best practices toward
design, implementation, and optimization of voice
applications. Intervoice systems have been proven in
more than 23,000 implementations worldwide at companies
across a variety of industries. A Microsoft Certified
Partner and Certified Partner for Learning Solutions.
www.intervoice.com
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