NICE Wins $9 Million
Contract from New York City for NICE Inform™ for its
Next Generation 9-1-1 Emergency Call Centers
Selected for multimedia command and control
capabilities, including advanced voice analytics, in
massive emergency communications upgrade project
NICE Systems Ltd. (NASDAQ: NICE) , the global
provider of advanced solutions that enable organizations
to extract Insight from Interactions to drive
performance, today announced that it has won a $9
million contract from the City of New York (NYC), on
behalf of the New York Police Department (NYPD) for NICE
Inform, multimedia incident information management
solution for its next generation 9-1-1 emergency call
centers. Contract revenue is expected to contribute to
2008 financial results.
New York City recently announced that it would be
among the first to equip its 9-1-1 call centers to
handle multimedia citizen interactions under the City’s
Emergency Communications Transformation Program (ECTP).
NICE Inform was chosen for the upgrade as part of the
largest public safety project on record. New York City’s
ECTP is a multi-year, multi-agency program initiated by
the City of New York to modernize its Emergency 9-1-1
System to improve service to the approximately 11.5
million New Yorkers who require 9-1-1 services each
year. NICE Inform will enable the City to capture,
manage, analyze and reconstruct multimedia incidents.
The City also receives tens of thousands of requests
for reproductions involving 9-1-1 calls and radio
communications each year, many for use in court
proceedings. NICE Inform will help the City streamline
multimedia incident reproductions and investigations to
aggressively fight crime.
NICE Inform is the world’s first full-spectrum
multimedia incident information management solution for
the security market. It provides ground-breaking
capabilities for effectively managing incident
information from various sources, including audio,
video, text and data, streamlining of
information-sharing, investigations and evidence
delivery. The unique comprehensive capabilities of NICE
Inform can be tailored to the specific needs of command
and control centers for first responders and homeland
security, transportation, government, and private sector
organizations, and deliver improved collaboration and
operational efficiency to enhance safety and security.
"We are proud to have been selected by New York for
this ground-breaking emergency communications upgrade
project," said Haim Shani, NICE’s Chief Executive
Officer. "This is an important win for NICE, and one
that reflects a trend of the large-scale security
related deals we have been working on for multi-media
command and control centers, addressing the needs of
large city centers and mass transit systems, among
others. Our vision and strategy for providing the most
innovative solutions for some of the most critical
challenges faced by authorities, is a key differentiator
for NICE."
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