Ninzi-Connect celebrates birthday with huge growth
Ninzi-Connect - previously Multi-Connect - one of
South Africa’s leading, black-empowered
telecommunications and contact centre solutions
companies, has celebrated its first birthday with a 75%
increase in turnover.
Howard Haines, CEO of Ninzi-Connect, says several
reasons contributed to the successful year, including
the securing of several, large orders, among them a
massive upgrade to the voice recording network of a
major retailer, as well the sale of three Aspect dialers
to manage automation of collection systems at a major
bank.
However, he adds that the implementation of the
National Credit Act, which requires the recording of all
contractual calls between credit suppliers and
consumers, was possibly the main contributing factor to
the company’s growth.
The NCA required all companies providing credit to
upgrade their recording facilities by June 2007. In the
case of large financial institutions, the scale of
upgrade required was in many cases, enormous.
"Although this obviously contributed to the company’s
success this year in terms of dramatically increased
business volumes across the board, it also placed
Ninzi-Connect under considerable strain and presented
numerous technical challenges," he says. Addressing
these challenges was made easier by the strong technical
skills of Ninzi- Connect’s certified engineers, who
ensured that the upgrades were carried out smoothly and
with minimal delay.
Ninzi-Connect’s reputation as a highly technical
organization has been a major reason for its ongoing
success and was instrumental in gaining new business
this year, according to Haines.
"Adding value, coupled with our ability to align
Aspect Software solutions to our customers’ specific
requirements has played a key role in our ability to
succeed in this highly challenging and competitive
market."
The company’s focus is to constantly drive new
business through systematic sales management and the
maintenance of competent technical and professional
consulting staff - currently numbering 36 full-time
staff members, all totally focused on the call centre
industry.
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