Intervoice Voice Portal
Named 2007 Product of the Year
Customer Interaction Solutions Magazine Honors
Intervoice for Outstanding Innovation
Intervoice, Inc. (Nasdaq: INTV) announced today that
Intervoice Voice Portal (IVP) has been recognized as a
2007 Product of the Year Award from Technology Marketing
Corporation’s (TMC®) Customer Interaction Solutions
magazine. Demonstrating a commitment to improving the
quality of the customer experience and being a valuable
contributor to the technological advancement of the
industry were factors that led to Intervoice’s election
as an award recipient.
In March 2007, Intervoice launched IVP and broke new
ground for the industry at-large. As a standards-based,
switch independent IVR and speech self-service platform,
it is based on a flexible architecture to ensure optimal
scalability. IVP enables the creation and execution of
call control, speech and multimodal applications with
server-side technology based on the latest standards.
With its extensive development tools and Eclipse
plug-ins. enterprises can easily create new call flows
and applications, while leveraging existing intellectual
property to accelerate application development and
deployment.
"Intervoice Voice Portal allows our customers to not
only develop voice and speech applications, but also
provides multimodal applications for simultaneous voice
and data interaction," said Ken Goldberg, senior vice
president, marketing, alliances and corporate
development for Intervoice. "These next-generation
capabilities allow enterprises to give their customers
the highest levels of personalized self-service with a
choice of whether they want to interact with touch pad,
stylus, keyboard, speech or any combination thereof. We
recognize that flexibility and a choice of interaction
method are important to today’s ‘mobile generation.’
This award recognizes our dedication to advancing
application development for the mobile services market."
"Intervoice has proven they are committed to quality
and excellence in solutions that improve the customer
experience as well as ROI for the companies that use
them. I am pleased to honor their hard work and
accomplishments and look forward to more innovative
solutions from Intervoice in the future," said Nadji
Tehrani, Executive Group Publisher and Editor-in-Chief
of Customer Interaction Solutions. "For 10 years,
Customer Interaction Solutions magazine has been
recognizing companies that have demonstrated excellence
in technological advancement and application
refinements."
The 10th Annual Product of the Year Award winners will
be featured in the January 2008 issue of Customer
Interactions Solutions Magazine, the leading publication
covering call centers, teleservices and CRM since 1982.
For more information about the 2007 Product of the Year
Awards, visit
www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine
has been the voice of the call/contact center, CRM and
teleservices industries. CIS magazine has helped the
industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these
industries that have had such a positive impact on the
world economy to continue to thrive. Through a
combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and
technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the
publication that holds the quality bar high for the
industry. Please visit
www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer
Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and IMS Magazine. TMCnet, TMC's Web
site, is the leading source of news and articles for the
communications and technology industries. Ranked in the
top 6,000 most visited Web sites in the world by
alexa.com*, TMCnet serves as many as three million
unique visitors each month. TMC is also the first
publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO, and Call Center
2.0 Conference and Green Technology World Conference.
For more information about TMC, visit
www.tmcnet.com. (*alexa.com is an amazon.com company
that ranks Web sites by their traffic levels. Neither
alexa.com nor amazon.com is affiliated with TMCnet.) For
more information about TMC, visit
www.tmcnet.com
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
|
