Intervoice Named Market
Share Leader for Self-service Ports Shipped and
Installed
A Combination of Speech, Touchtone and Live Assistance
is Critical for Self-service Success
Intervoice, Inc. (NASDAQ: INTV) today announced that
independent research firm, Tern Systems, has re-issued
its annual market share report titled "Telephone
Self-service Markets, Products & Suppliers 2007" showing
again that Intervoice continues to lead the IVR/voice
portal market . The independent study states that
Intervoice has the largest installed base in IVR/voice
portal, including the largest number of speech ports
installed, and also shows that Intervoice had the
largest market share of ports shipped in 2006 at 9.8
percent.
"Intervoice has the largest installed base of IVR/voice
portal ports and over two decades of experience in
providing high quality IVR systems," said Walt
Tetschner, senior analyst, Tern Systems. "Their breadth
and depth of experience position them as a leader in the
self-service market segment and uniquely qualifies them
to determine the appropriate level of self-service that
would improve customer satisfaction while also improving
the efficiency of their call center operations."
"Intervoice is pleased that we maintained our
leadership position in self-service. Our deep roster of
channel partners, our superior speech design and
implementation services and our expanded hosted
offerings continue to be contributing factors to our
success," commented Jim Milton, Chief Operating Officer,
Intervoice. "At the end of the day, self-service
expertise is about finding the right balance between
speech, touchtone and live assistance to enable our
customers to achieve maximum ROI without sacrificing
customer loyalty."
Tern Systems is an independent market research firm
that specializes in the computer telephony area. The
company offers marketing/product planning support
services for suppliers of products and services to the
computer telephony industry. Tern Systems has developed
a number of market reports which address the different
segments of the computer telephony area. These reports
are generally acknowledged to be the most comprehensive
and accurate in the industry. For more information and
to get a summary of the report contact Walt Tetschner at
(978) 266-1966 or e-mail tetschner@aol.com
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
|
