Autonomy Offers Witness
Protection Program
Program Offers Stability To Witness Customers and
Smooth Migration Path To The Autonomy etalk Intelligent
Contact Center
Autonomy Corporation plc (LSE: AU. or AU.L), a global
leader in infrastructure software for the enterprise and
proponent of meaning-based computing, today announced
the Autonomy Witness Protection Program. Aimed at
Witness customers facing uncertainty in the wake of the
acquisition of the company by Verint, this new program
offers a way to protect their investments while offering
a smooth migration path to the Intelligent Contact
Center.
Under the Witness Protection Program, Witness customers
who have acquired Witness voice and data recording and
evaluation products can now get the same functions from
Autonomy etalk free with the Qfiniti Observe product
suite, when they purchase high value functions such as
Qfiniti Explore, the industry’s most advanced speech
analytics solution, Qfiniti Assist, which provides
real-time agent and customer assistance, as well as the
Qfiniti survey and e-learning products. These products
comprise key elements of the Intelligent Contact Center.
With these in place customers are well positioned to
migrate simply and easily to the Intelligent Contact
Center and transform the function from a cost center to
a profit center.
"With this program Witness customers concerned about
the future of their investments now have the opportunity
to migrate smoothly and easily to the Autonomy etalk
platform and gain the benefits of the Intelligent
Contact Center without losing the investment they’ve
already made in Witness technology. This is a win-win
for customers and for Autonomy and we look forward to
working with them to effect a smooth transition",
commented Scott Shute, president and CEO, Autonomy
etalk.
About the Intelligent Contact Center
Extending far beyond traditional contact center approaches
that focus on basic operations such as quality recording
and workforce and performance analysis, the Intelligent
Contact Center provides the ability to capture, share
and analyze the critical structured
and unstructured data that flows through the
contact center, no matter what the format - be it text,
email, IM, audio or video. It then enables the
bi-directional sharing of that data with the rest of the
enterprise. The result is enhanced operational
performance, better customer support and actionable
business insight. The three elements of the Intelligent
Contact Center include Multi-channel Interaction
Analysis, Real-time Customer Support and Contact Center
Performance.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global
leader in infrastructure software for the enterprise and
is spearheading the meaning-based computing movement.
Autonomy’s technology forms a conceptual and contextual
understanding of any piece of electronic data including
unstructured information, be it text, email, voice or
video. Autonomy’s software powers the full spectrum of
mission-critical enterprise applications including
information access technology, BI, CRM, KM, call center
solutions, rich media management, compliance and
litigation solutions and security applications, and is
recognized by industry analysts as the clear leader in
enterprise search.
Autonomy's customer base comprises more than 16,000
global companies and organizations including: ABN AMRO,
AOL, BAE Systems, BBC, Boeing, Citigroup, Coca Cola,
Daimler Chrysler, Deutsche Bank, Ericsson, Ford,
GlaxoSmithKline, 3, Kraft Foods, Lloyd TSB, NASA,
Nestle, the New York Stock Exchange, Bloomberg, Reuters,
Shell, T-Mobile, the U.S. Department of Energy, the U.S.
Department of Homeland Security and the U.S. Securities
and Exchange Commission. Autonomy also has over 300 OEM
partners and more than 350 VARs and Integrators,
numbering among them leading companies such as BEA,
Business Objects, Citrix, EDS, IBM Global Services,
Novell, Stellent, Sybase, Symantec, TIBCO and Vignette.
The company has offices worldwide.
The Autonomy logo are registered trademarks or
trademarks of Autonomy Corporation plc. All other
trademarks are the property of their respective owners.
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