Microsoft Global Strategic Alliance
Microsoft and Aspect join forces to bring unified communications to enterprises and contact centers worldwide
The global strategic alliance between Aspect and Microsoft catalyzes the companies' shared vision for bringing the benefits
of unified communications (UC) applications and services to the world's leading organizations throughout the enterprise and in
the contact center.
Fueled by an ongoing joint investment with Microsoft, Aspect uses its insight and experience to apply Microsoft UC to improve
business processes with communications across the enterprise and in the contact center. We enable you to turn the potential of
UC into real business results by leveraging the Aspect® Unified IP® platform and the Microsoft® UC and voice over IP (VoIP)
platforms. UC applications and services from Aspect are backed by more than 35 years of insight and experience gained from
helping the world's leading organizations improve their business processes with communications. And, our ongoing joint
investment with Microsoft - as well as our own implementation - gives us access to best practices in UC and Microsoft®
Office Communications Server (OCS) 2007 R2 deployments.
The strategic alliance between Aspect and Microsoft creates benefits for businesses and their customers alike, including:
- Professional services and systems integration offerings designed to help customers plan, implement and support UC
products across the enterprise, and in the contact center.
- Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the
customer experience, increase employee productivity and reduce costs.
- Improved processes and increased opportunities for first call resolution through the use of presence with instant
messaging and voice to match customers with the right resources - inside and outside the contact center.
- Simplified deployment, management and propagation of applications through a standards-based software approach to UC.
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